FieldNotes

How Regional Retailers Can Win with a Strong Post-Purchase Experience

How Regional Retailers Can Win with a Strong Post-Purchase Experience

Posted by FieldStack, September 15, 2025
Most retailers spend their energy getting customers to the checkout. But what happens after the order is placed? For many shoppers, that “post-purchase” phase — the shipping, delivery, and returns experience — matters just as much as the sale itself.

Subscribe to FieldStack's Blog — FieldNotes

Posts about Business Owners

5 Tips to Get the Most Out of FieldStack: Advice from Our Client Success Team

Investing in new retail software isn’t just about having features. It’s about using them well. FieldStack gives you the tools, but the retailers who get the most value are the ones who stay curious, ...

Smooth Sailing: How to Make Your FieldStack Onboarding a Success

Switching to a new retail software platform is a big move. Most retailers are either excited to get started with implementation or dreading what could be a major disruption to their business. But ...

7 Common POS Pitfalls Pet Stores Face — And How to Avoid Them

When you're running a pet store, your point-of-sale system can't just be "good enough." You're juggling way more than just transactions. You've got shelves to stock, loyal customers to keep happy, ...

How QBRs Help FieldStack Clients Focus on What Matters Most

At FieldStack, we stay closely involved with our clients long after go-live. One of the ways we do that is through regular Quarterly Business Reviews (QBRs) where we sit down together to look at ...

4 Costly Challenges Pet Retailers Face Today — And How to Navigate Them

Independent pet stores and regional chains alike are navigating a complex and fast-changing retail landscape. While the pet industry remains resilient — even during economic downturns — today's ...

How a Dog & a Loyalty Punch Card Sparked a Smarter POS for Pet Stores

When it comes to a pet store POS system, understanding the unique challenges of pet retail is crucial. At FieldStack, our journey into the pet industry began with a simple observation – and a passion ...

What Is FieldStack’s Shared Success Partnership – and Why Does It Matter?

At FieldStack, we don’t just sell software – we partner with retailers for long-term success. That’s more than a tagline. It's a core part of how we structure our client relationships and what we ...

6 Tips to Help Retailers Navigate Bankruptcy with Confidence

Retail is no stranger to pressure. But when a retailer faces bankruptcy (especially against economic headwinds like a looming recession), the pressure intensifies. It’s a tough place to be, but not ...

How The Pandemic Prepared Retailers for Today’s Economic Uncertainty

When the COVID-19 pandemic hit, the retail world was flipped upside down. Stores faced overnight closures, supply chains fractured, and consumer behavior changed dramatically. But while it was one of ...