FieldNotes

How Customer Experience Is Every Retailer’s Competitive Edge 

How Customer Experience Is Every Retailer’s Competitive Edge 

Posted by FieldStack, November 10, 2025
Shoppers can buy almost anything from anywhere they want, at any time. Competing on price or selection alone doesn’t hold up like it used to. What keeps customers loyal now isn’t what you sell — it’s how you make them feel. That feeling comes from the experience: how easy ...

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Posts about Unified Commerce (2)

How Unified Commerce Transforms Daily Life for Retail Teams

If you’ve ever juggled multiple systems just to get one simple answer — you’re not alone. Retail teams today deal with a maze of disconnected tools that don’t always talk to each other, leaving ...

How Independent Pet Retailers Stay Competitive with Unified Commerce

You walk into your store on a slow Tuesday afternoon and check your phone: an online order just came in for a toy you almost sold out of. You run to the back shelves — empty. Meanwhile, your POS ...

How a Custom Impact Analysis Can Reveal Your Retail Tech Savings

Running a retail business means juggling multiple systems: POS, eCommerce, loyalty programs, reporting tools, integrations, and more. Every tool comes with its own fees, support requirements, and ...

Holiday Retail Checklist: Prep Your Store for Peak Season Success

As summer fades into fall, retailers everywhere start gearing up for their busiest stretch of the year — from Halloween through the holidays. It’s the season when small inefficiencies start to ...

Simple Steps Retailers Can Take to Boost Halloween Sales

Halloween is not a one-night event. It’s a whole season — and for retailers, it’s one of the biggest shopping opportunities of the year. According to the National Retail Federation, 49% of consumers ...

How Regional Retailers Can Win with a Strong Post-Purchase Experience

Most retailers spend their energy getting customers to the checkout. But what happens after the order is placed? For many shoppers, that “post-purchase” phase — the shipping, delivery, and returns ...

Why Unified Commerce is the Future of Pet Retail

You know that feeling when a customer comes in for their weekly pet supplies, and your staff isn't sure which location actually has it in stock? It slows the checkout and can leave a bad impression. ...

The 4 Biggest Mistakes Retailers Make When Choosing a Unified Commerce Platform

Many retailers think they’ve chosen a unified commerce solution — until the sync errors start. Inventory numbers don’t match across channels, reports don’t line up, and staff are stuck working around ...

3 Telltale Signs Your Retail System Isn’t Truly Unified Software

Retailers today face constant pressure to do more with less — serve customers seamlessly across channels, manage inventory with accuracy, and grow profitably in a competitive market. Many believe ...