Opening a second location — or even a small regional chain — can feel exciting and overwhelming at the same time. More stores mean more inventory, more staff, more customers … and a lot more moving ...
You know that feeling when a customer comes in for their weekly pet supplies, and your staff isn't sure which location actually has it in stock? It slows the checkout and can leave a bad impression. ...
Independent pet retailers win on service. It’s the personal touch, the advice, and the sense of community that keep customers coming back. But there’s one part of the customer journey where things ...