Demo Insights & Frequently Asked Questions
These are some of the questions we hear most often during software demos, along with guidance based on what our team has learned over time.
You can also explore the PetStack platform, the FieldStack platform, or our Guide to Unified Commerce for deeper context.
What’s the first step to see PetStack or FieldStack in action?
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We encourage exploring our platform pages — PetStack and FieldStack — and checking out our Guide to Unified Commerce to learn more. When you’re ready, schedule a free 30-minute discovery call. During this call, we’ll learn about your business, discuss your goals and challenges, and set up a demo tailored to your needs.
Can I get access to a demo environment to try the software myself?
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We don’t provide sandbox environments for general access. However, you can see the platforms in action during a live demo scheduled via a discovery call.
What’s involved in the demo process?
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The demo starts with a discovery call to learn about your operational needs. From there, our Client Success team tailors a live demo focusing on the features most relevant to you and your workflows.
Do you integrate with Astro Loyalty?
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Yes, PetStack Plus and FieldStack both integrate with Astro Loyalty.
Do you work with any payment providers, or only specific ones?
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We work closely with Fiserv and strive to negotiate the best processing rates for our clients. For other providers, our team can discuss options and compatibility. Just ask!
Do I have to use your hardware?
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We recommend Touch Dynamic POS and retail devices, but we understand some clients prefer other hardware. We’re happy to review whether your preferred devices are compatible with PetStack or FieldStack.
Can I see how inventory moves between locations during the demo?
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Of course! Our demos showcase real-time inventory movement from location to location, so you can see how multi-location operations are handled.
What kind of support can I expect?
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FieldStack provides ongoing business and technical support through our
Shared Success Partnership Model, including consultative services, strategic planning, and access to a dedicated Client Success team. Support services included with PetStack depend on the tier you select.
